Home Warranty
The lifetime warranty on labour, in plain English
Every job My Concrete Pros completes is backed by a lifetime warranty on labour: if our workmanship fails, we come back and fix it at no charge for as long as you own the home. It covers the work itself, from prep and base to pour and finish, and it is stated on every written quote. Materials carry their manufacturers' warranties.
Concrete fails from the bottom up. When a slab settles, scales or cracks wide open within a few winters, the cause is almost always in the base or the finishing, and that is workmanship. Workmanship is exactly what we warrant.
Plenty of contractors say they stand behind their work. We put it on the quote instead. This page is the whole warranty in plain English: what it covers, what it does not cover, and what happens when you call.
Lifetime Warranty on Labour · Terms in plain English
What the warranty covers
- Site preparation done as part of your job, including excavation and grading
- Base work: gravel depth and compaction under the slab
- The pour: forming, placement and reinforcement as written in your quote
- Finishing: the surface, edges, control joints and sealing where it is part of the job
- Repairs that are needed because any of the work above was done wrong
What it does not cover
- Normal wear from use, weather and time
- Hairline surface cracks and cosmetic marks that do not affect the structure
- Damage from impacts or chemicals, including oil, solvents and heavy de-icer use
- Settlement or movement caused by things outside the work, such as tree roots, plumbing leaks, or excavation done later by others
- Damage from using the work before it has cured, against the guidance we leave you
- Materials and products themselves, which carry their manufacturers' warranties
What lifetime actually means
Lifetime means as long as you own the home where the work was done. The warranty starts when the job is complete, it does not expire after a set number of years, and it ends when the property changes hands.
Transferability
The warranty covers you, the owner who hired us, for as long as you own the home. It does not transfer to a new owner unless we agree to that in writing at quote time. If you are planning to sell and a transferable warranty matters, raise it when you get your quote and we will put the answer in writing either way.
Where the warranty is written down
The warranty is stated on every written quote, and the quote you accept is the warranty document. There is nothing to register and no certificate to keep track of. If you ever lose your copy, ask us for ours.
What we ask of you
Tell us about a problem when you first notice it, because small workmanship issues are easier to fix before more winters work on them. On new pours, follow the cure guidance the crew leaves you, like keeping vehicles off new concrete for at least 48 hours. That is the whole list.
What a warranty repair includes
A warranty repair puts certified crews back on the job to correct the workmanship at no charge to you. If the cause turns out to be a failed material rather than the work, we will say so plainly, and the manufacturer's warranty on that material applies instead.
How a warranty claim works
- Contact us. Call or send the quote form, mention it is a warranty issue, and describe what you are seeing. You hear back within one business day.
- We look at it. We come out, inspect the problem, and tell you straight whether it is workmanship and what the fix involves.
- We book the fix. The repair is scheduled into a regular route and done by certified crews, the same as the original work.
Is the warranty actually in writing?
Yes. It is stated on every written quote, and the quote you accept is the warranty document. If a warranty only exists in conversation, it does not exist. Ours is on paper before the job starts.
What if a crack shows up next spring?
Send the form or call, and you hear back within one business day. Hairline surface cracks that do not affect the structure are a normal part of concrete curing and are not covered. A crack that comes from a base or finishing problem is workmanship, and we repair it. Either way, a crack that is widening or a slab edge that is heaving is worth a call.
The surface is pitting and flaking after the first winter. Is that covered?
Scaling in the first winter usually traces back to the finishing or the timing of the pour, and that is workmanship, so report it when you see it. We come out, look at it, and if our work caused it we fix it under the warranty. The repair may have to wait for pour weather, but the answer will not. You will know what is happening within days, not seasons.
Does the warranty cost anything?
No. It comes with every job we complete, from a full driveway replacement down to steps and crack repairs. Small jobs carry the same lifetime warranty on labour as big ones.
Does the warranty transfer if I sell the house?
Not automatically. It runs as long as you own the home and ends at the sale unless we agreed to a transfer in writing at quote time. If you know a sale is coming, mention it when you get your quote.
Is the concrete itself under warranty?
Concrete, sealers and other materials carry their manufacturers' warranties. Ours covers everything the crew controls: prep, base, pour and finish. Most failures that get blamed on bad concrete are actually base or finishing problems, and those are covered.
Tell us about the job.
Send the details and we'll get back to you within one business day with next steps. If water is coming in right now, check the box and we flag it urgent.
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