Privacy Policy

What we collect

When you ask for a quote, we collect what you type into the form: your name, phone number, email address, the town the job is in, the kind of work you need, and anything you add in the message, including whether water is actively coming in.

If you call instead, we keep the same kind of details from the call so we can call you back and quote the job. We do not ask for more than we need to respond to you, and the website does not require an account.

How we use your information

Your details are used to respond to your request, visit and quote the job, schedule the work, and stand behind it afterward, including warranty service.

Your quote details are shared with the crew completing your work. That is what they are for: the crew needs your name, contact information and job details to quote, schedule and do the job. We do not share your information with anyone else for their marketing, and we never sell it.

Your consent

Sending the form or calling us is how you consent to being contacted about your request and to your details being passed to the crew doing the work. You can withdraw that consent at any time by telling us, and we will stop contacting you, apart from anything we are required to keep about work already completed.

Analytics

We use privacy-focused analytics to see which pages get visited so the site can improve. It does not use advertising cookies, does not build a profile of you, and does not follow you across the internet. There is no ad tracking on this site and no visitor data is sold.

How long we keep your information, and how to have it removed

Quote and job records are kept while they are useful for serving you. That can be a long time on completed jobs, because the warranty on our labour lasts as long as you own your home and the record is how we honour it.

You can ask what we have on file about you, ask us to correct it, or ask us to delete it. Send a note through the quote form with the word privacy in the message. We will act on it, and if part of a record has to stay, for example on warranted work, we will tell you plainly which part and why.

The services that move your message

Form submissions and email run on infrastructure providers that process messages on our behalf, covering form processing and email delivery. They handle your details only to get your message from the website to us and to the crew on your job, not for any purpose of their own.

We do not use advertising networks, remarketing pixels, or data brokers.

Questions about your privacy

If you have a question about how your information is handled, contact us through the quote form with the word privacy in the message and it will reach the person responsible for privacy. You will hear back within one business day.

We handle personal information under PIPEDA, Canada's federal privacy law for businesses. If you are not satisfied with how we respond, you can contact the Office of the Privacy Commissioner of Canada.